Title – Hospitality Specialist
Ash & Elm Cider Co. is made of a strong and dedicated team of employees that believe in leading the growth of cider in Indiana, genuinely caring for our community, and working hard and smart to share the best experiences of cider and food we can. We strive to build a truly inclusive culture, guided by leaders who act with integrity, caring and ambition. Ash & Elm Cider Co. welcomes all people and is an Equal Opportunity Employer.
Position Summary:
Ash & Elm Cider Co. is seeking hosts to join our new Carmel location to ensure our guests have a positive experience as soon as they enter our restaurant. The Hospitality Specialist role is the first & last person at Ash & Elm Cider Co. to interact with our guests. The Hospitality Specialist performs our main guest service function.
Ideal candidates will have good customer service and good communication skills, planning and multitasking skills, and also be self motivated with a positive energy.
Essential Functions:
Greeting customers as they walk into the restaurant.
Ensure that all guests receive exceptional service and resolve any guest concerns or issues.
Foster a welcoming and friendly atmosphere, ensuring guests feel valued and appreciated.
Assist in maintaining and enhancing the taproom reputation for outstanding service.
Manage the board software when it comes to seating and reservations.
Manage the retail space and be able to provide customers with insight into our products.
Seating guests and guiding them to their table.
Timing the seating of guests to ensure different server sections are well-balanced and paced correctly.
Giving guests accurate wait time estimates, seating them in the waiting area, and managing the waitlist.
Providing customers with menus and answering any initial questions they may have.
Maintaining the organization of the host stand.
Assisting servers and bartenders with opening and closing duties, as needed.
Participating in a positive and collaborative work environment, promoting teamwork and effective communication.
Assisting with bussing and running food/drinks as needed.
Performing other responsibilities as assigned.
Requirements:
Weekend and evening availability is required.
Strong alignment to company culture and values
Time management and planning skills.
Ability to operate and multi-task in a fast paced environment.
Ability to collaborate and work well with management, peers and across functions
Compensation and benefits
This position pays $13.00-$16.00 per hour.
Part-time employees have a flexible schedule, time-and-a-half holiday pay, and an employee discount.
Interested candidates, please send your resume to bryn@ashandelmcider.com